Refund policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you received a damaged or not working product, In that case refunds will be free of charge. 
In case the product is working and in usable condition, you just don't want to have a product. Please ship it to our warehouse and restocking/re-packaging cost may apply to it.

Refunds will not be entertained if product is returned without the original packing.

To start a return, you can contact us at info@cutetod.com.
Please note that returns will need to be sent to the following address:

 
CuteTod
Gali No.1, Birring, 144005 Jalandhar PB, India.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If you paid using COD, please provide your bank information when initiating refunds in which you want to receive a refund.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cutetod.com.